What should I receive at the end of a water heater installation?

The model and serial information, any warranty or registration details, and guidance on operating the unit and its maintenance. The handover is also your chance to ask questions before we leave. We walk through all of it with you.

Why does the model information matter after installation?

The model and serial numbers identify your unit for warranty claims, maintenance scheduling, and ordering the right parts later. Keeping that information saves time if you ever need service. We provide it at handover.

Will I be shown how to operate the new unit?

Yes. We walk you through the controls, what the displays mean if applicable, and any maintenance your model needs. The goal is that you understand how the unit works before we leave.

Water Heater Installation Handover Checklist

An installation isn't finished when the unit runs — it's finished when you understand it. This checklist covers what to confirm before we leave.

Records to Receive

Model and serial numbers for your unit
Installation date for your records
Warranty and any registration details
Contact information for future service

Controls and Operation

Item	Confirm at Handover
Controls	How to adjust and operate the unit
Displays	What error codes or indicators mean
Shutoffs	Where the water and fuel/power shutoffs are
Normal operation	What the unit sounds and looks like running normally

Maintenance Guidance

We explain the maintenance your specific model needs — flushing for a tank, descaling for a tankless unit — and the manufacturer's recommended interval. That guidance follows the manual for your unit, not a generic schedule. We also note your water conditions if they suggest service sooner.

Questions to Ask Before We Leave

What does the warranty cover and how do I make a claim?
What maintenance does this specific model need?
What should I do if I see an error code?
Who do I call for future service?

Getting a Water Heater Installed?

We walk you through the model records, controls, and maintenance at handover — so you understand your new unit before we leave.

Request an Installation Quote

Or call: (833) 658-8144

Water Heater Installation Handover Checklist

Records to Receive

Controls and Operation

Maintenance Guidance

Questions to Ask Before We Leave

Getting a Water Heater Installed?

Frequently Asked Questions

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What to Expect on Installation Day

Questions About Water Heater Warranties